Support Center

Creating an account is simple! Click the "Sign Up" button, enter your email, create a password, and verify your email address. You can then complete your profile with additional information.

Student accounts can take tests, view results, and track progress. Admin accounts can create tests, manage students, view analytics, and access advanced features like live monitoring and bulk operations.

Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the email we send you to reset your password securely.

Go to your dashboard, find the assigned test, and click "Start Test". Make sure you have a stable internet connection and sufficient time to complete the test.

Your progress is automatically saved. When you reconnect, you can resume from where you left off. However, the timer continues running, so reconnect as quickly as possible.

Yes! Use the question navigator to jump between questions and review your answers. Click "Submit Test" only when you're ready to finalize your submission.

Programming questions provide a code editor with syntax highlighting. Write your solution, test it with the provided test cases, and submit when ready. Your code is automatically evaluated.

Go to "Create Test" from your dashboard. Choose question types (MCQ, programming, essay), set time limits, add questions manually or use AI generation, and configure test settings.

Our AI can automatically generate questions based on topics you specify. Simply enter the subject and difficulty level, and the AI will create relevant questions with multiple choice options and correct answers.

Yes, you can edit tests before they're taken by students. Once students start taking the test, editing is limited to prevent unfair advantages.

In the test settings, you can assign tests to specific students by email, make them public for all users, or schedule them for specific dates and times.

Students can view their results in "My Tests". Admins can access detailed analytics in "Review Tests" with individual student performance, score distributions, and question-wise analysis.

Yes! Admins can export results as CSV files containing student details, scores, completion times, and other metrics for further analysis or reporting.

Live monitoring allows admins to see real-time test progress, including who's currently taking tests, their progress, and completion status. Perfect for proctoring and assistance.

MCQ questions have fixed marks per correct answer. Programming questions are scored based on test case pass rates. Essay questions require manual grading. Total score is the sum of all question scores.

gvupskill works best on modern browsers: Chrome (recommended), Firefox, Safari, and Edge. Make sure JavaScript is enabled and you're using an updated version.

Yes! Our platform is fully responsive and works on tablets and smartphones. However, for programming questions and complex tests, we recommend using a desktop or laptop.

Try refreshing the page first. If the issue persists, clear your browser cache, disable browser extensions, or try an incognito/private window. Contact support if problems continue.

Absolutely! We use industry-standard encryption, secure authentication, and follow best practices for data protection. Your personal information and test data are kept completely confidential.

Go to "Profile" from the user menu. You can update your name, email, phone number, professional details, and upload a profile picture. Changes are saved automatically.

Yes, you can request account deletion by contacting our support team. Note that this action is irreversible and will permanently remove all your data, tests, and results.

Update your email in the Profile section. You'll need to verify the new email address before the change takes effect. Your login credentials will update accordingly.